Surgical Scheduling
UX Design - Wistron 2019/2020
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Conduct interviews with surgical related operators like surgical doctors, head of nursing and their managers to optimize surgical scheduling process in hospital.
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Based on our interview insights and user existing workflow, design and propose an overall plan with instant / long-term scheduling smart suggestions for the targets below: Traceability, Surgical resource management and Maximal usage rate of surgical rooms.
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Create wireframe and prototype to communicate with users to get feedbacks quickly and then modify in a fast pace. Collaborate with UI designer for final GUI production.
Before the Redesign: Control Panel
The original version displayed all operating rooms in a nine‑tile grid, ignoring users’ focus limits and causing overload.
Frequent same‑day changes made real‑time response difficult; staff still printed schedules and wrote updates on a board.
After Redesign: Full Upgrade in Visual Clarity & Intuitive Interaction
We rebuilt the interface around a timeline, keeping users focused on current and upcoming surgeries while pinning the waitlist to the bottom. Time is now visualized as proportional length, so gaps and each procedure’s estimated duration are clear—making backfill decisions intuitive.
A learning‑based recommendation engine also suggests the best slots for waiting cases, cutting users’ workload.
Solution Highlights
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Daily Smart Suggestions
The system issues real‑time recommendations—aligned with senior nurses’ established workflows—that help staff manage the console effortlessly throughout the day.
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Long‑Term Optimization
By analyzing utilization data, the platform identifies which departments need more or fewer operating‑room slots, then advises managers on how to reassign regular blocks to maximize overall OR usage.
At go‑live, insights from our contextual‑inquiry research were crucial in shaping the first‑version logic behind the daily suggestion rules.
